At 33pak, your privacy is not a formality — it is a core commitment. This Privacy Policy explains exactly what personal data we collect from players across Pakistan, how we use it, who we share it with, and how you can exercise your rights over your own information. We believe in full transparency so you always know where your data stands.
33pak is an online casino and sports betting platform operating at 33pak.bio, serving English-speaking players across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and beyond. The platform offers a range of casino games, sports betting markets including PSL and international cricket, and proprietary titles such as Mines Grand and Treasure Boat Fishing.
For the purposes of this Privacy Policy, "33pak", "we", "us", and "our" refer to the operator of the 33pak platform. "You" and "your" refer to any individual who accesses, registers on, or uses the 33pak platform in any capacity.
33pak acts as the data controller in respect of personal data collected through the platform. This means we determine the purposes for which your personal data is collected and the manner in which it is processed. Where we engage third-party service providers to process data on our behalf, they act as data processors under our instruction and are contractually bound to maintain appropriate data protection standards.
33pak collects personal data in several categories depending on how you interact with the platform. The following table sets out the specific types of data we collect and the primary purpose for which each category is gathered:
| Data Category | Specific Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, gender | Account registration, KYC verification, age verification |
| Contact Data | Email address, Pakistani mobile number, residential address | Account communication, transaction notifications, support |
| Financial Data | JazzCash / EasyPaisa account number, bank account details, transaction history in PKR | Deposit and withdrawal processing, fraud prevention |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session durations, bonus usage | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, referral source | Platform improvement, personalisation |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Quality assurance, dispute resolution, legal compliance |
| KYC Documents | Scanned CNIC, proof of address, selfie verification photographs | Identity verification, regulatory compliance, AML obligations |
We do not collect any special categories of sensitive personal data (such as health data, biometric data for identification purposes, or religious beliefs) except where expressly required by applicable law or voluntarily disclosed by you in the context of a responsible gaming interaction.
33pak collects personal data through a number of channels during your interaction with the platform:
33pak uses your personal data for the following specific purposes. Each use is tied to a legitimate business, legal, or contractual basis as outlined in Section 5:
33pak processes your personal data only where there is a valid legal basis for doing so. The legal bases we rely on are as follows:
Where we rely on legitimate interests as our legal basis, we conduct a legitimate interests assessment to confirm that our interests do not override your fundamental privacy rights. If you have concerns about any specific processing activity, you have the right to object as outlined in Section 9.
33pak does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing purposes. However, we do share certain data with carefully selected third-party partners and service providers where necessary to operate the platform. All third-party data sharing is governed by written data processing agreements that require third parties to maintain appropriate technical and organisational security measures.
Categories of third parties with whom 33pak may share your data include:
The 33pak platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use the site. The following categories of cookies are used on 33pak:
You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies may affect your ability to log in and use the 33pak platform. Please note that 33pak does not use third-party advertising cookies or allow external advertising networks to place cookies on the platform.
33pak retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Regulatory / AML obligations |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | Duration of account + 5 years after closure | AML / CTF compliance |
| Gaming Activity Logs | 3 years from session date | Dispute resolution / responsible gaming |
| Support Communications | 3 years from last interaction | Quality assurance / dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent management |
| Technical / Security Logs | 12 months from creation | Security monitoring |
Upon expiry of the applicable retention period, 33pak will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, the resulting anonymised dataset is no longer considered personal data and may be retained indefinitely for statistical and analytical purposes.
As a 33pak player, you have the following rights in respect of your personal data. These rights may be subject to certain conditions and exceptions under applicable law, but 33pak is committed to facilitating the exercise of your rights in a timely and transparent manner:
To exercise any of the above rights, please contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request". Please include your registered account username and a description of the right you wish to exercise. We will acknowledge your request within 48 hours and aim to respond fully within 30 calendar days.
33pak implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:
33pak operates a strict 21+ age policy. Our platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21. Age is self-declared at registration and independently verified via CNIC documentation prior to the first withdrawal or at any point during a compliance review.
If 33pak discovers or has reason to believe that personal data has been collected from a player who was under 21 years of age at the time of registration:
Parents and guardians are responsible for ensuring that minors do not access the 33pak platform on shared or family devices. 33pak recommends the use of parental control software on any device that may be accessed by individuals under 21.
33pak reserves the right to update, amend, or replace this Privacy Policy at any time. When we make material changes, we will notify you through one or more of the following channels:
Your continued use of the 33pak platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any updated provisions, you should cease using the platform and may request account closure by contacting support. We recommend reviewing this Privacy Policy periodically, particularly before submitting new personal data or making significant account changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or 33pak's handling of your personal data, please contact our Data Protection team using the details below:
When contacting us about a privacy matter, please include your registered account username and a clear description of your query or the right you wish to exercise. This helps our team locate your records and respond accurately without unnecessary delay.
This Privacy Policy was last revised on 1 January 2026 (Version 2.4). All prior versions are superseded by this document. 33pak reserves all rights not expressly granted herein.
A plain-English overview of the key privacy protections 33pak puts in place for every Pakistani player on the platform.
All data moving between your device and 33pak is protected with TLS encryption. Your CNIC details, payment information, and login credentials are never transmitted in plain text.
33pak never sells your personal data to advertisers, data brokers, or third-party marketing companies. Your information stays within the 33pak ecosystem and its vetted service partners only.
Every piece of data 33pak collects has a documented purpose. We operate on a minimum data principle — if we do not need it to run your account or meet legal obligations, we do not collect it.
You can request access, correction, or deletion of your personal data at any time. 33pak respects your right to control your own information and will respond to all verified privacy rights requests within 30 days.
Your JazzCash, EasyPaisa, HBL, and other Pakistani payment details are processed through encrypted, PCI-compliant channels. 33pak never stores full payment credentials on its own servers.
33pak does not hold your data indefinitely. Clear retention schedules apply to every data category, and when the retention period expires, your data is securely deleted or anonymised.
As a 33pak player, you have seven core privacy rights. Here is a quick reference summary of each one.
Request a full copy of the personal data 33pak holds about you, delivered within 30 days.
Have inaccurate or incomplete personal data corrected promptly, either via account settings or a support request.
Request deletion of your personal data where no legal or contractual obligation requires its continued retention.
Ask 33pak to temporarily pause processing of your data while a complaint or correction request is under review.
Object to processing activities based on legitimate interests, including certain profiling and analytics activities.
Receive your personal data in a structured, machine-readable format for transfer to another service if you choose.
Revoke marketing consent at any time without affecting any other aspect of your 33pak account or data processing.
Our Data Protection team is available 24/7 via [email protected] to handle all privacy rights requests promptly.
Your data is protected. Your payments are secure. Your rights are guaranteed. Join thousands of Pakistani players who trust 33pak for a safe, transparent, and exciting gaming experience.